Privacy Policy

Privacy Policy

Last Updated: 14/01/2026

Playful Secrets is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following personal information:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by third-party payment providers)

  • Order history

  • IP address and browser information

We do not store your full credit card details.

2. How We Use Your Information

Your information is used to:

  • Process and fulfil orders

  • Communicate with you about your order

  • Provide customer support

  • Improve our website and services

  • Send promotional emails (only if you opt in)

  • Comply with legal obligations

3. Discretion & Confidentiality

We understand the sensitive nature of our products. All orders are shipped in plain, discreet packaging, and your purchase details are kept strictly confidential.

Your personal information is never shared publicly.

4. Sharing Your Information

We only share your information with trusted third parties when necessary, including:

  • Payment processors

  • Shipping and courier providers

  • Website hosting and analytics services

These parties are only given the information required to perform their services and are obligated to protect your data.

We do not sell or rent your personal information to third parties.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyse traffic and performance

  • Personalise your shopping experience

You can disable cookies through your browser settings, though this may affect site functionality.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Our website uses secure SSL encryption, and all payments are processed through secure, reputable payment gateways.

7. Accessing & Updating Your Information

You may request access to, correction of, or deletion of your personal information by contacting us using the details below.

We will respond to all reasonable requests in accordance with applicable laws.

8. Marketing Communications

If you choose to receive promotional emails from us, you may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

9. Age Restriction

Playful Secrets is intended for adults aged 18 years and over. We do not knowingly collect personal information from individuals under 18.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Email: contact@playfulsecrets.com.au

This Privacy Policy is governed by the laws of Australia.