Shipping & Delivery

Shipping & Delivery Policy

Last Updated: 14/01/2026

At Playful Secrets, we aim to deliver your order quickly, safely, and discreetly. Please review our Shipping & Delivery Policy below before placing your order.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Orders are not shipped or delivered on weekends or public holidays.
During peak periods, promotions, or sales, processing times may be slightly extended.

Once your order has been processed, you will receive a confirmation email with tracking details (where available).

2. Shipping Locations

We currently ship Australia-wide. International shipping may be added in the future.

Please ensure your shipping address is complete and accurate at checkout. Playful Secrets is not responsible for delays or lost parcels due to incorrect address details provided by the customer.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

Any applicable shipping fees are non-refundable once the order has been dispatched.

4. Discreet Packaging

We understand the sensitive nature of our products. All orders are shipped in plain, discreet packaging with:

No brand name or adult content visible
No description of items on the external packaging

Your privacy is our priority.

5. Delivery Timeframes

Estimated delivery times vary depending on your location and courier service:

Metro areas: 2–5 business days
Regional areas: 3–7 business days

Delivery times are estimates only and may be affected by courier delays, weather conditions, or other circumstances beyond our control.

6. Tracking Information

Where available, tracking details will be emailed to you once your order has been dispatched. Please allow up to 24 hours for tracking information to update.