Terms & Conditions

Terms & Conditions

Last Updated: 14/01/2026

Welcome to Playful Secrets. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. About Playful Secrets

Playful Secrets is an online retailer offering lingerie and adult novelty products for women and men. All products sold are intended for consenting adults aged 18 years and over.

By using this website, you confirm that you are at least 18 years of age.

2. Product Use & Responsibility

All products sold by Playful Secrets are for personal use only and must be used responsibly and in accordance with any instructions provided.

Playful Secrets is not responsible for:

  • Misuse of products

  • Allergic reactions or sensitivities

  • Injury or damage resulting from improper use

If you have medical concerns, allergies, or sensitivities, please consult a healthcare professional before use.

3. Hygiene & Returns Policy (Important)

Due to the intimate nature of our products:

  • Sex toys, lingerie, underwear, and intimate items are non-returnable and non-refundable once opened, worn, or used.

  • Returns or exchanges are only accepted if the item is faulty or incorrect upon arrival.

Any approved return must be:

  • Unused

  • In original, sealed packaging

  • Reported within 48 hours of delivery

Proof of purchase is required for all claims.

4. Orders & Payments

All prices are listed in AUD unless stated otherwise.

We reserve the right to:

  • Refuse or cancel any order at our discretion

  • Correct pricing errors or product descriptions

  • Limit quantities per customer

Orders are not confirmed until payment has been successfully processed.

5. Shipping & Discretion

We ship orders in plain, discreet packaging with no reference to adult content.

Playful Secrets is not responsible for:

  • Delays caused by couriers

  • Incorrect addresses provided by the customer

  • Lost or stolen parcels marked as delivered

Shipping fees are non-refundable.

6. Privacy & Confidentiality

Your privacy is important to us. All personal information is handled in accordance with our Privacy Policy.

We do not share, sell, or disclose customer information to third parties except where required by law or for order fulfillment.

7. Intellectual Property

All content on this website—including text, images, logos, and branding—is the property of Playful Secrets and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Playful Secrets shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

All products are purchased at the customer’s own risk.

9. Australian Consumer Law

Nothing in these Terms & Conditions excludes your rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

10. Changes to Terms & Conditions

Playful Secrets reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

11. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

Email: contact@playfulsecrets.com.au

By using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.